2. About EnABLE Ghana

EnABLE Ghana is a non-profit organization working to promote disability inclusion, empowerment, accessibility, and opportunities for persons with disabilities and their communities in Ghana. Through our Website and related digital platforms, we share information about our work, receive enquiries, engage with stakeholders, and facilitate participation in our programmes, initiatives, events, campaigns, partnerships, donations, and volunteer activities.

3. Definitions

For the purposes of this Privacy Policy:

• “EnABLE Ghana”, “we”, “us”, or “our” means EnABLE Ghana.
• “Website” means the EnABLE Ghana website accessible at https://enableghana.org/.
• “Personal Data” means information relating to an identified or identifiable individual.
• “Data Subject” means the individual whose personal data is collected or processed.
• “Processing” means collecting, recording, organizing, storing, using, sharing, updating, deleting, or otherwise handling personal data.
• “Usage Data” means technical and analytical information collected automatically when you use the Website.
• “Cookies” means small text files placed on a device to help websites function efficiently, remember preferences, and improve user experience.
• “Service Providers” means third parties who provide services to us such as website hosting, analytics, email communications, event registration, or payment processing.
• “You” means any visitor, user, donor, volunteer, partner, beneficiary, applicant, or other individual who accesses or uses the Website or interacts with EnABLE Ghana online.

4. Scope of This Policy

This Privacy Policy applies to personal data collected by EnABLE Ghana through:

• our Website;
• online contact forms and enquiry forms;
• newsletter sign-up forms;
• event registration forms;
• volunteer, internship, partnership, sponsorship, or programme application forms;
• donation forms or fundraising-related forms, where applicable;
• email or other digital communications initiated through the Website; and
• other online services or digital platforms operated by or on behalf of EnABLE Ghana and linked to this Policy.

This Privacy Policy does not apply to third-party websites, platforms, or services that may be linked from our Website but are not operated or controlled by EnABLE Ghana.

5. Personal Data We May Collect

Depending on how you interact with us, we may collect the following categories of personal data:

5.1 Information You Provide Directly

You may choose to provide us with personal information when you:

• contact us through the Website;
• subscribe to newsletters or updates;
• register for an event, programme, campaign, webinar, training, or workshop;
• apply to volunteer, intern, partner with us, or support our activities;
• make a donation or pledge support;
• submit feedback, testimonials, enquiries, or other correspondence; or
• complete any other form available on our Website.

The information you provide may include:

• full name;
• email address;
• telephone number;
• postal address or location;
• organization, institution, or affiliation;
• disability-related access requirements or accommodation requests, where voluntarily provided and necessary for participation in an activity;
• donation-related details, where applicable;
• information contained in your message, application, enquiry, or uploaded documents; and
• any other information you voluntarily submit to us.

5.2 Automatically Collected Information

When you access our Website, we may automatically collect certain technical and usage information, including:

• IP address;
• browser type and version;
• operating system and device type;
• pages viewed and time spent on pages;
• date and time of visits;
• referral source or website from which you accessed our Website;
• clicks, navigation behaviour, and other interaction data; and
• diagnostic and performance information used to maintain and improve the Website.

5.3 Cookies and Similar Technologies

We may use cookies and similar technologies to:

• ensure the Website functions properly;
• remember your preferences;
• understand how visitors use the Website;
• improve performance, accessibility, and user experience; and
• support analytics, security, and service delivery.

You may manage cookie settings through your browser. Please note that disabling certain cookies may affect the functionality of parts of the Website.

6. Special Categories of Information

Because EnABLE Ghana works in the area of disability inclusion and accessibility, some interactions with us may involve information relating to disability, accessibility requirements, assistive support needs, or participation accommodations.

We will only collect such information where it is:

• voluntarily provided by you;
• necessary for a specific purpose such as event access, programme participation, support delivery, or accessibility planning; and
• processed with appropriate confidentiality and safeguards.

Where required by law or appropriate in the circumstances, we will seek your consent before collecting or using such information.

7. How We Use Personal Data

We may collect and use your personal data for legitimate organisational purposes, including to:

• operate, administer, maintain, and improve our Website;
• respond to enquiries, requests, applications, and communications;
• provide information about our programmes, services, campaigns, activities, and events;
• manage registrations for events, workshops, webinars, trainings, and outreach activities;
• process volunteer, internship, donor, sponsorship, or partnership expressions of interest;
• communicate updates, newsletters, reports, fundraising appeals, or impact stories where you have requested or consented to receive them;
• manage donations, acknowledgements, and donor relations where applicable;
• understand user needs, improve accessibility, and enhance the relevance of our content and services;
• conduct internal monitoring, reporting, planning, and administrative functions;
• comply with legal, regulatory, safeguarding, and accountability obligations; and
• protect the security, integrity, and proper functioning of our Website, systems, programmes, and operations.

8. Legal Basis for Processing

Where applicable, EnABLE Ghana processes personal data on one or more of the following lawful bases:

• Consent – where you have given us clear permission to use your information for a specific purpose, such as receiving newsletters or providing accessibility-related information.
• Legitimate organisational interests – where processing is reasonably necessary for the effective operation of EnABLE Ghana, provided your rights and interests are not overridden.
• Performance of a request or relationship – where processing is necessary to respond to your request, manage your registration, application, donation, or participation in an activity.
• Legal or regulatory compliance – where processing is necessary to comply with applicable laws, regulations, safeguarding obligations, or lawful requests from public authorities.

9. Disclosure and Sharing of Personal Data

EnABLE Ghana does not sell personal data.

We may share personal data only where necessary and appropriate, including in the following circumstances:

9.1 With Service Providers

We may share information with trusted third-party service providers that support our operations, such as providers of:

• website hosting and maintenance;
• email communication systems;
• online forms and survey tools;
• event registration or webinar platforms;
• analytics and performance monitoring services;
• cloud storage and document management tools; and
• donation or payment processing services, where applicable.

These providers may only access personal data as needed to perform services on our behalf and are expected to handle such information securely and confidentially.

9.2 With Programme or Operational Partners

Where necessary for the delivery of a specific event, programme, project, or partnership activity, we may share relevant information with trusted partners, consultants, facilitators, or collaborating institutions, but only to the extent reasonably necessary and subject to appropriate safeguards.

9.3 For Legal, Safety, or Compliance Reasons

We may disclose personal data where required to do so by law or where reasonably necessary to:

• comply with a legal obligation or lawful request;
• protect the rights, safety, dignity, or wellbeing of individuals;
• prevent fraud, abuse, misuse, or unlawful activity;
• protect EnABLE Ghana’s property, operations, staff, volunteers, beneficiaries, or stakeholders; or
• establish, exercise, or defend legal claims.

9.4 With Your Consent

We may share your information for another purpose where you have expressly agreed to that disclosure.

10. Retention of Personal Data

We retain personal data only for as long as reasonably necessary for the purpose for which it was collected, including for:

• responding to enquiries and communications;
• administering registrations, applications, or participation in our activities;
• maintaining donor, volunteer, beneficiary, or stakeholder records where appropriate;
• meeting legal, tax, safeguarding, financial, governance, and reporting obligations; and
• resolving disputes or enforcing agreements.

When personal data is no longer required, we will securely delete, anonymise, or otherwise dispose of it in accordance with applicable legal and operational requirements.

11. International Transfers of Personal Data

Some of the service providers or digital platforms we use may store or process information outside Ghana. Where personal data is transferred outside Ghana, EnABLE Ghana will take reasonable steps to ensure that such information is protected by appropriate safeguards and handled in a manner consistent with this Privacy Policy and applicable data protection requirements.

12. Data Security

We take reasonable administrative, technical, and organisational measures to protect personal data against loss, misuse, unauthorized access, disclosure, alteration, or destruction. These measures may include restricted access controls, secure platforms, password protection, and reasonable internal confidentiality procedures.

However, no internet-based service or electronic storage system can be guaranteed to be completely secure. While we work to protect your information, we cannot guarantee absolute security.

13. Your Rights

Subject to applicable law, including the Data Protection Act, 2012 (Act 843), you may have the right to:

• request information about the personal data we hold about you;
• request access to your personal data;
• request correction of inaccurate, incomplete, or outdated information;
• request deletion or blocking of personal data in appropriate circumstances;
• object to certain processing activities;
• withdraw consent where processing is based on your consent;
• request that we stop sending you direct communications or updates; and
• lodge a complaint with the relevant supervisory or regulatory authority where applicable.

To exercise any of these rights, please contact us using the contact details below. We may need to verify your identity before responding to certain requests.

14. Children and Young Persons

We are committed to protecting children and young persons. Our Website is not intended to knowingly collect personal data from children without appropriate consent, legal basis, or safeguarding justification where required.

If you believe that a child has submitted personal data to us without appropriate authorization or safeguarding arrangements, please contact us so we can review the matter and take appropriate steps.

15. Third-Party Links and External Platforms

Our Website may contain links to external websites, social media platforms, or third-party services. EnABLE Ghana is not responsible for the privacy practices, content, or security of those third-party platforms. We encourage users to review the privacy policies of any external sites they visit.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our operations, technology, legal obligations, or data handling practices. When we make material changes, we will update the “Last updated” date at the top of this page and publish the revised version on the Website.

Your continued use of the Website after changes are posted will constitute acknowledgement of the updated Privacy Policy, to the extent permitted by law.

17. Contact Us

If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the way EnABLE Ghana handles personal data, please contact us using the official contact details published on our Website.

EnABLE Ghana
Website: https://enableghana.org/
Email: info@enableghana.org